Shipping policy

SHIPPING POLICY

MYSELVA ETAILING LLC (doing business as Sève Body)

Last Updated: August 5, 2026

1. INTRODUCTION

At Sève Body, we are committed to delivering your orders promptly and efficiently.

Please read this Shipping Policy carefully to understand our delivery practices. This Policy forms part of, and should be read together with, our Terms and Conditions. Where this Policy and our Terms and Conditions address the same subject, our Terms and Conditions control.

Nothing in this Policy affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. ORDER PROCESSING TIME

Orders are processed within one (1) to two (2) business days, Monday through Friday.
Orders placed after 12:00 noon UK time, or at weekends or on bank holidays, are processed on the next business day.
Processing time is separate from transit time. Your total delivery estimate is processing time plus the transit time for the delivery method you select.

You will receive a shipping confirmation email with tracking information once your order leaves our fulfilment centre.

Business days are Monday through Friday, excluding UK bank holidays.

3. DELIVERY METHODS AND ESTIMATES

We offer the following delivery options. Transit times below are estimates and begin once your order has been processed and handed to the carrier.

Method	Estimated Transit Time
Standard Delivery	5 to 21 business days
Express Delivery	2 to 14 business days

Delivery estimates are not guarantees. Actual delivery times vary based on your location, carrier performance, customs processing, seasonal volume, weather, and other external factors.

In every case, and regardless of the estimate shown, we will deliver your order without undue delay and in any event within thirty (30) days of the day your order is confirmed, unless a longer period has been expressly agreed with you. Your rights if we miss that deadline are set out in Section 6.1.

4. SHIPMENT ORIGIN AND FULFILMENT

Orders may be fulfilled from UK or international fulfilment centres depending on Product availability, inventory location, and your delivery address.

Where an order is fulfilled from an international location, transit times are typically at the longer end of the ranges stated in Section 3, and the shipment may be subject to customs processing.

Where your order is shipped into the United Kingdom from outside the UK, we handle the import formalities and any import VAT or duty due on that shipment. You will not be asked to pay any additional charge on delivery beyond the total shown at checkout. See Section 10.1.

All Products supplied to UK customers comply with the UK Cosmetics Regulation, including labelling requirements, and are supported by a UK Responsible Person and a product information file.

5. TRACKING YOUR ORDER

Once your order ships, you will receive an email containing a tracking link and tracking number.

Click the hyperlink in the email to view your tracking. You may also copy your tracking number and enter it directly at https://www.17track.net for the most up-to-date status.

Tracking information may take 24 to 72 hours to display activity after your shipping confirmation is sent. This is normal and does not indicate a problem with your order.

If your tracking has not updated after seven (7) business days, contact us at contact@sevebody.com and we will investigate on your behalf.

6. POSSIBLE DELAYS

Some orders may take longer than expected due to freight congestion, carrier capacity constraints, customs processing, changes in import duties or trade regulations, seasonal demand, or other factors outside our control.

We work closely with our fulfilment partners to keep delays to a minimum and we appreciate your patience.

6.1 Late Delivery and Your Right to Cancel

If we are unable to deliver your order within the time stated at checkout, or within thirty (30) days of your order where no time was stated, we will notify you of the delay, provide a revised delivery estimate, and offer you the choice of:

consenting to the delay and waiting for your order; or
cancelling your order for a full refund, including any delivery charges paid.

You may also treat the contract as at an end immediately, without giving us a further period to deliver, where:

we have refused to deliver;
delivery within the agreed period was essential, taking into account the relevant circumstances; or
you told us before we accepted your order that delivery within the agreed period was essential.

Where you cancel for late delivery, we will refund you in full without undue delay, and in any event within fourteen (14) days.

If you do not respond to our notice of a substantial delay, we will cancel the order and issue a full refund.

This applies in addition to your 14-day right to cancel and to our 90-day money-back guarantee.

7. DELIVERY CHARGES

Delivery charges are calculated based on the weight and dimensions of your order, the destination, and the delivery method selected.

All applicable charges are displayed in pounds sterling at checkout before you complete your purchase, together with any taxes and import charges. No delivery charge will be applied that was not disclosed to you at checkout.

Where a free delivery promotion applies, the qualifying conditions are stated at the time of the offer.

8. DELIVERY ADDRESSES

8.1 Address Accuracy

Please ensure your delivery address is complete and correct before completing your order. We are not responsible for packages delivered to an incorrect or incomplete address that you have provided.

If you notice an error, contact us at contact@sevebody.com or call +1 (336) 343-6693 immediately. We will make reasonable efforts to correct the address if the order has not yet been processed, but we cannot guarantee a change once an order has entered fulfilment.

Orders that cannot be corrected before shipment remain covered by our 90-day money-back guarantee.

8.2 Undeliverable and Returned Packages

If a package is returned to us as undeliverable because the address was incorrect, delivery was refused, or the package was not collected from a carrier depot or collection point, we will contact you.

You may choose to have the order reshipped, in which case a second delivery charge applies, or to receive a refund.

Where you refuse or return a package within your 14-day cancellation period, this is treated as a cancellation under Section 6 of our Refund and Return Policy and we refund the purchase price together with the cost of standard delivery to you.

Where a package is returned outside that period because of an address error or a failure to collect, we refund the purchase price and retain the original delivery charge.

8.3 Remote Areas, Islands, and BFPO Addresses

We deliver throughout the United Kingdom, including Northern Ireland.

Deliveries to the Scottish Highlands and Islands, the Isle of Man, the Isles of Scilly, and the Channel Islands may take longer than the estimates in Section 3, and a delivery surcharge may apply. Any such surcharge is shown at checkout before you complete your order.

We can deliver to BFPO addresses and to PO Boxes and carrier collection points where the carrier permits. Delivery to these addresses may take longer than the estimates in Section 3.

8.4 Split Shipments

Orders containing multiple items may ship in more than one package and may arrive on different dates. You will receive separate tracking information for each shipment, and you are not charged more than once for delivery on a split order.

Where an order is delivered in instalments, your 14-day cancellation period runs from the day you receive the last item in that order.

9. DELIVERY RESTRICTIONS

We may decline to ship any Product to any address or jurisdiction where its sale, import, or carriage is restricted, including where a carrier's own rules restrict the carriage of liquids or cosmetic products to a particular destination.

If we are unable to ship a Product to your address for this reason, we will notify you and issue a full refund for the affected item.

10. INTERNATIONAL DELIVERY

We ship to many countries, subject to the restrictions in this Section.

International delivery charges and estimates vary by destination and are displayed at checkout.

10.1 Customs, Duties, and Taxes

Orders delivered within the United Kingdom. The price you see at checkout is the price you pay. VAT and any import charges due on your shipment are included, and you will not be asked to pay customs charges, handling fees, or brokerage fees on delivery. If a carrier ever asks you for a payment on a UK delivery, do not pay it and contact us immediately at contact@sevebody.com so we can resolve it and reimburse you where you have already paid.

Orders delivered outside the United Kingdom. You are responsible for all customs fees, import duties, taxes, and brokerage charges levied by the destination country, unless we state otherwise at checkout. These charges are not collected by us.

Customs policies vary widely. Contact your local customs office for more information before ordering.

10.2 Cosmetic Import Regulations Outside the UK

Cosmetic products are regulated differently in each country. Some countries require local registration, a local responsible person, specific labelling, or ingredient restrictions, and some restrict the carriage of oils and liquids by air.

If you order Products for delivery outside the United Kingdom, you are responsible for determining whether the Products may lawfully be imported into your country and for obtaining any documentation required of you as the importer.

As stated in our Terms and Conditions, we are not responsible for, and are not obliged to refund, Products that are delayed, inspected, seized, destroyed, returned, or refused by customs or other authorities in the destination country.

If a shipment is refused or seized, contact us and we will review the circumstances with you.

11. LOST, STOLEN, OR DAMAGED PACKAGES

11.1 Risk of Loss

Your order remains at our risk until it comes into your physical possession, or into the physical possession of a person you have identified to take possession of it.

This means that if your order is lost, stolen, or damaged before it reaches you, that is our responsibility, not yours. We will resend the order or refund you in full, at your election.

Carrier delivery confirmation is evidence that an order was delivered, but it is not conclusive. If tracking shows your parcel as delivered and you have not received it, contact us and we will investigate with the carrier and put it right.

Where you have arranged your own carrier, rather than choosing one of the delivery options we offer, risk passes to you when the Products are handed to that carrier.

11.2 Reporting a Problem

Please inspect your order on delivery.

If your package arrives damaged, contains damaged items, or does not arrive, contact us at contact@sevebody.com and we will assist you.

Oils travel in glass or PET bottles. If a bottle arrives cracked, leaking, with a broken pump or dropper, or with the tamper seal already broken, contact us and we will replace or refund it.

We ask that you contact us within thirty (30) days of the delivery date, or of the expected delivery date for a package that never arrived, so that we can file a carrier claim within the carrier's deadline. Contacting us after that period does not by itself affect your rights under our 90-day money-back guarantee or under applicable law.

Photographs of any damage are helpful and are usually sufficient. We do not normally require you to return a damaged item.

12. SUBSCRIPTION SHIPMENTS

Subscription orders ship at the billing interval you selected at checkout. The processing and transit times in Sections 2 and 3 apply to each shipment.

You may update the delivery address for future shipments through your account. Shipments sent to the address on file at the time the shipment is processed are subject to this Policy.

To skip, pause, or change a subscription shipment, the change must be completed at least twenty-four (24) hours before your next billing date, as described in Section 14.9 of our Terms and Conditions.

The contents of subscription shipments may vary by availability. Where we substitute a Product, we will notify you in advance and you may reject the substitution and skip or cancel that shipment.

13. EVENTS OUTSIDE OUR CONTROL

We are not liable for delays or failures in delivery resulting from causes beyond our reasonable control, including acts of God, natural disasters, harvest failure or raw material shortages, public health emergencies, labour disputes, supply chain disruption, governmental or regulatory action, changes in duties or trade restrictions, war or terrorism, and carrier delays.

We will contact you as soon as reasonably possible and take reasonable steps to minimise the effect of the delay. Where the delay is substantial, your rights under Section 6.1 apply.

14. CONTACT

MYSELVA ETAILING LLC (d/b/a Sève Body) Attn: Customer Care 1209 Mountain Road PL NE, STE R Albuquerque, NM 87110 United States

Email: contact@sevebody.com Phone: +1 (336) 343-6693 Website: sevebody.com